The Helpdesk Supervisor manages a team of Level 2 PC / Helpdesk technicians and outsourced Level 1 Helpdesk support for IT-related issues of the entire organization. The Helpdesk Supervisor is considered a Level 2 Helpdesk support position. This is a hands-on position with strong technical foundation, troubleshooting skills and ability to work independently.
Strategy & Planning:
Deployments & Operational Management: